Privacy Policy

Last updated: June 18, 2025

This Privacy Policy explains how xportkit ("we", "us", or "our") collects, uses, and shares your information when you use our services ("Service").

Information We Collect

We collect various types of information to provide and improve our Service.

  • Registration Information: When you register for our Service, we collect personal information such as your name and email address. Your password is always stored encrypted in our database and cannot be viewed by us.
  • Usage Data: We may collect information about how you use the Service. This may include anonymous information such as which features you use and which pages you visit. We use analytics tools like Google Analytics to collect this data.
  • Payment Information: Your subscriptions and payments are managed by our third-party payment processor, Lemon Squeezy. We do not store sensitive payment information such as your credit card details on our servers, and we do not have access to this information.

Information We Process on Your Behalf

Our core service is to export data from public X/Twitter profiles at your request. When you use our Service to export data, we process the following information on your behalf:

  • Publicly Available Data: We only collect data from X/Twitter profiles that are public. We do not access, process, or store information from private or protected accounts. The data we process is subject to X/Twitter's own terms of service and privacy policies.
  • Types of Data Processed: Based on your request, we process public information such as user profiles (bios, follower counts, location, etc.) and tweet content. The specific data points are detailed on our service pages.
  • Purpose of Processing: The sole purpose of processing this data is to convert it into structured file formats (e.g., CSV, XLSX, JSON) for your use. We do not use this data for our own purposes, nor do we sell it to third parties.

How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, operate, and maintain our Service.
  • To improve, personalize, and expand our Service.
  • To communicate with you, including for updates, security alerts, and support messages related to our Service.
  • To prevent and detect fraud.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate and analyze our Service. Cookies are small data files stored on your device that help us with various functions.

  • Essential Cookies: These are necessary for the core functionality of our Service. For example, we use cookies to manage your session and keep you logged in. You cannot use our Service without these cookies.
  • Analytics Cookies: We use third-party services like Google Analytics to understand how users interact with our Service. This helps us improve our features and user experience. This data is collected in an aggregated and anonymous form.

By using our Service, you consent to the use of these cookies. Most web browsers allow you to control cookies through their settings, but disabling essential cookies will prevent you from using our Service.

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties for marketing purposes. We may share your information only in the following circumstances:

  • Service Providers: We use third-party services like Google Analytics to improve and analyze our application. These providers may have access to your information, subject to their own privacy policies.
  • Payment Processors: We use Lemon Squeezy to manage your subscriptions and payments. The information you provide during your payment transaction is subject directly to Lemon Squeezy's privacy policy.
  • Legal Obligations: We may disclose your information when necessary to comply with a legal obligation, protect our rights, or investigate illegal activities.

Data Retention and Deletion

We store the data you export using our Service, such as follower lists or tweet archives, within your account. This allows you to re-access and download your past reports at any time without using additional credits.

This data is retained for as long as your account is active, or until you choose to delete it. You have full control over your exported data and can permanently delete it from your account through your user dashboard at any time.

International Data Transfers

Your information, including personal data, is processed and stored on servers located in the United States (US-East region). If you are accessing our Service from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where data protection and privacy regulations may differ from those in your country.

By using our Service, you consent to this transfer, storage, and processing of your information in the United States.

Data Security

We take reasonable measures to ensure the security of your information. We use industry-standard security protocols, such as encrypting your passwords. However, please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure.

Your Rights

You have specific rights concerning your personal information. Depending on your location, these rights may include:

  • The right to access: You can request copies of the personal data we hold about you.
  • The right to rectification: You can ask us to correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The right to erasure: You can ask us to delete your personal data under certain conditions. This includes your account information and any exported data stored in your account.
  • The right to data portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at our support email. We will respond to your request within a reasonable timeframe.

Children's Privacy

Our Service is not intended for use by anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have collected personal data from a child under this age without verification of parental consent, we will take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page. We advise you to review this page periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@xportkit.com.